Return Policy

At Smart Vibes Hub, we value your satisfaction and want you to have a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help with a straightforward return process.

1. Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • Must be unused, unworn, and in the same condition as received.

  • Must be in the original packaging with all accessories and manuals included.

  • Must be returned within 30 days of delivery.

  • Must include the proof of purchase (order number or receipt).

Certain items are non-returnable, including:

  • Personal care products (e.g., smart massagers, grooming kits) for hygiene reasons.

  • Digital/downloadable products.

  • Gift cards and promotional items.

  • Clearance or final sale items.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email our support team at smartvibeshub@gmail.com with your order details and reason for the return.

  2. Receive Authorization: We will review your request and provide a Return Authorization (RA) number along with return instructions.

  3. Ship the Item Back: Securely pack the item and ship it using the return address provided. You are responsible for return shipping costs unless the item is defective or incorrect.

  4. Inspection & Refund: Once we receive and inspect your return, we will process your refund within 5-7 business days to your original payment method.

3. Refunds & Processing Time

  • Approved refunds will be issued within 5-7 business days after we receive and inspect your returned item.

  • Refunds will be credited to your original payment method (credit card, PayPal, etc.).

  • Shipping fees are non-refundable unless the return is due to our error (e.g., defective or wrong item received).

  • If you haven’t received your refund after 10 business days, please check with your bank or payment provider before contacting us.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, email us at smartvibeshub@gmail.com within 7 days of delivery, including photos of the defective item.

5. Return Shipping Costs

  • You are responsible for return shipping costs, except for defective or incorrect items.

  • We recommend using a trackable shipping service to ensure the item is received.

  • Smart Vibes Hub is not responsible for lost or stolen return shipments.

6. Order Cancellations

  • Orders can only be canceled within 24 hours of purchase. After this window, the order may already be processed and shipped.

  • If your order has already been shipped, you will need to initiate a return after receiving it.

7. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately at smartvibeshub@gmail.com with your order number and photos of the item. We will arrange for a replacement or refund at no additional cost.

8. Contact Us

For any return-related questions, reach out to us at: 📧 Email: smartvibeshub@gmail.com
🌐 Website: https://smartvibeshub.store

Our customer service team is available Monday to Friday, 9 AM - 6 PM (EST).