Refund Policy

Smart Vibes Hub
Effective Date: 06/04/2025

At Smart Vibes Hub, we value your satisfaction and aim to provide a transparent and reliable shopping experience. This policy outlines our terms regarding returns, refunds, and exchanges.

Returns

We accept returns within ten (10) calendar days from the date the order was delivered. To be eligible for a return, the item must meet the following conditions:

• The item must be unused, undamaged, and in its original packaging.

• The return request must include proof of purchase, such as an order number or receipt.

• The product must not be listed as a non-returnable or final sale item.

Please note that returns sent directly to the manufacturer or any address not provided by our support team will not be accepted.

How to Initiate a Return

To initiate a return, contact our customer support team at:

Email: support@smartvibeshub.store

Once your request is reviewed and approved, you will receive detailed return instructions, including the correct return address. Customers are responsible for covering the return shipping costs unless the return is due to an error on our part, such as a defective or incorrect item.

Refunds

Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If approved, a refund will be issued to your original method of payment within five to ten business days.

Refunds may be denied in the following cases:

• The product has been used, damaged, or is missing components.

• The return request is made after the thirty-day return window.

• The item is not returned in its original condition or packaging.

Exchanges

At this time, we do not offer exchanges. If you wish to receive a different product, please return the item for a refund and place a new order separately.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within forty-eight (48) hours of delivery. Include the following details in your message:

• A clear description of the issue

• Supporting photographs of the product and packaging

• Your order number

Our team will assess the claim and provide a suitable resolution, which may include a refund or a replacement at no additional cost.

Non-returnable Items

The following items are not eligible for return or refund:

• Products marked as final sale

• Digital or downloadable products

• Gift cards or promotional items

Contact Information

For questions related to returns, refunds, or order issues, please contact us at:

Email: support@smartvibeshub.store
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)